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Pond House Cafe & Hall

Services:

Caterers, Ceremony Venues

Phone: (860) 231-8823 
1555 Asylum Ave, Elizabeth Park, West Hartford, CT 06117
 
Overall Rating
4.2 out of 5.0
Quality of Service:
4.2/5.0
Responsiveness:
4.0/5.0
Professionalism:
4.3/5.0
Value for Cost:
4.2/5.0
Flexibility:
4.2/5.0
 
8 Total Reviews
 
chloemanning3
Wedding: 9/18/11
3.9 out of 5.0
Quality of Service:
4.0/5.0
Responsiveness:
4.0/5.0
Professionalism:
4.5/5.0
Value for Cost:
3.5/5.0
Flexibility:
3.5/5.0
I grew up a block away from Elizabeth Park and the pond house, and when my mom suggested having my wedding there, I was pretty much sold! It was the only place we looked at, and we pretty much booked it on the spot. They were very helpful with everything, including the fact that they take care of all the centerpieces and decorations themselves. Most everything at the reception was perfect, the food, the organization, the beautiful decorations (that just so happened to exactly match our color scheme... nice job Pond House!). However, there are a few things that annoyed me a little bit. We decided to do a challah blessing before the meal, and payed a lot of money for a huge challah that was supposed to be cut up and served with the buffet... well they forgot, so most of the challah went to waste. Also, I believe a champagne toast was included in our bar price, and they never did one.... Also, don't be fooled into getting their "breakfast bread table" if you have a brunch here, it is very small, and not really worth it. But all in all, the put on a wonderful reception for us, and many of our guests proclaimed it the most beautiful reception they had been to.
mrs.vandeursen
Wedding: 12/31/10
4.6 out of 5.0
Quality of Service:
4.5/5.0
Responsiveness:
4.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
4.5/5.0
As a former resident of West Hartford, I always think of Elizabeth Park when it comes to wedding. Everyone I know that has been married in the area has taken photos in the beautiful rose garden. However, when you think New Year's Eve in CT, the rose garden isn't really an option. But the Pond House is! It was beautifully decorated for the Christmas season, the fire was blazing in the fire place, the food was SPECTACULAR! Our reception was gorgeous, not only by our standards but also our guests. Anything we asked for was immediately taken care of. The staff was friendly and accommodating. It really was a perfect reception.
Jaime
Wedding: 6/25/10
2.6 out of 5.0
Quality of Service:
3.0/5.0
Responsiveness:
3.0/5.0
Professionalism:
3.0/5.0
Value for Cost:
1.0/5.0
Flexibility:
3.0/5.0
I had my shower here and would only recommend this place for occasions when the flowers are actually in bloom. There is no point otherwise. You are paying for the scenery. My shower was on a Sunday in May. It was very crowded and not alot of parking. The room we were in was still loud from the party next to us because it was only divided by a curtain.Food was not the greatest. Definitely get an outsider for the cake!Also, they do not accomodate you very well.The room we had held 50 people and we HAD to pay for 50 people.Most places allow you to take home the extra plates that you paid for and were not used. Pond House does not and I don't like that
StaceyM
Wedding: 7/19/09
4.2 out of 5.0
Quality of Service:
3.5/5.0
Responsiveness:
3.5/5.0
Professionalism:
4.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
The Pond House Cafe was more than we could have asked for on the day of the wedding. The room was perfect, the food was perfect and the staff was perfect. It is not your ordinary venue at all and your guests will be surprised to see how spectacular the room is! Not was you expect at all from the outside. The value for your money is the best that you will find and on top of it to have outrageous food! I wish I could have taken home left overs! :) The only down side is it is a little hard to get a hold of a wedding coordinator and is a bit frustrating when you are getting down to the wire and you have not heard back from anyone. But none of this effected the outcome of the day of the wedding.
suzi
Wedding: 6/28/09
4.9 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
4.5/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
We had a brunch reception and the food was amazing. We had many special requests and they were very flexible in getting exactly what we wanted. I would recommend them highly and really do consider a brunch reception. The food was AMAZING!
mpk225
Wedding: 6/14/09
3.4 out of 5.0
Quality of Service:
4.0/5.0
Responsiveness:
3.0/5.0
Professionalism:
3.0/5.0
Value for Cost:
4.0/5.0
Flexibility:
3.0/5.0
Getting a hold of the "wedding coordinators" can be very frustrating, at the same time it may take a while for them to give you a call back. Wedding coordinator not exactly flexible or enthusiastic. Food is delicious, set up of food is beautiful and the waiters/waitresses were very attentive. If food is what is most important to you, then this is the place, you will not regret this unique delcious menu! The bathroom is a public bathroom, toilet paper was consistenly lacking, there were dirty diapers on the bathroom floors, could have been much cleaner and well kempt. Outdoor grounds are beautiful, as the Pond House is located at a Rose Garden.
Britney
Wedding: 12/17/08
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
This was the absolute perfect venue for my formal and elegant wedding! The hall was decorated to the nines for Christmas, it was perfect for a winter wedding! The food was delicious and the staff was helpful!
Sarah
Wedding: 8/16/08
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
My husband and I were very impressed with The Pond House as the venue for our wedding reception. The building is beautiful and unique, with various gardens surrounding the building. The food was amazing and was very reasonably priced. This is the type of place that allows you to have something more than the usual "banquet" style wedding reception. Although our wedding took place in the perennial garden in Elizabeth Park, The Pond House would have accommodated the wedding in the reception room if it had rained, which took a lot of stress off of us as we planned and watched the weather leading up to the wedding.We recommend this as an option to anyone!
 
 
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